Shipping policy

• Standard Postage - processed and dispatched within 48 hours from time order has been placed

• Express Postage - processed and dispatched within 24 hours from time order has been placed 

• See Estimated Standard Delivery Timeframes below.

Please ensure all order details are correct when you place your order as we can’t make any changes to them. All your order details and delivery tracking information will be sent to your email once your order is placed.

Auntie Hong Foods orders are safely packaged in a durable cardboard outer box to ensure your order arrives safe and un-damaged. In addition, bulk orders are usually delivered on pallets making it easier for our corporate customers manage upon receipt.

All items on Auntie Hong Foods website are in stock unless otherwise stated. We reserve the right to substitute products that may be unavailable or out of stock in case the order is urgent. We guarantee the replacement item will be equal to or greater value than the original item.

STANDARD & EXPRESS DELIVERY 

• Calculated by the weight of product ordered and your geo location Australia Wide.

WA deliveries:

• Metro – up to 2 – 4 business days after dispatch

• Country – 5+ business days after dispatch

Interstate deliveries:

• Metro – up to 3-12 business days, depending on lodgement and destination points

• Country – Please ask at your local Post Office

Further information: https://auspost.com.au/parcels-mail/sending-in-australia/domestic-parcels/parcel-post

Auntie Hong Foods does not take responsibility for late delivery due to a number of factors that are totally out of our control.

SPECIAL DELIVERY INSTRUCTIONS

The Special delivery instructions field on the checkout page allows you to leave specific instructions for the courier that are printed on the label (e.g. deliver to the second floor and leave with reception; leave behind the pot plant near the front door etc.).

AUTHORITY TO LEAVE

Unless otherwise indicated by you on the checkout page, deliveries will be labelled with Signature on Delivery or with Authority to leave (as per customer’s request).

If the recipient is not available to receive the delivery, Australia Post or StarTrack courier will leave it with someone else at the address or in a secure location unattended at the address.

As from 2 April 2017 Australia Post is making changes to their “Signature on Delivery service” as follows:

Australia Post courier will still have customer sign for a parcel whenever they’re home, 
but if they’re not, and a safe place for the parcel is available, the courier will leave it there so it’s ready and waiting 
for them. The courier will take a photo of where they have left it.

If no one is available to receive the delivery, and there is not a secure locations at the property for the parcel to be left, the courier will leave a card with the instructions for the recipient.

Please note that with “Authority to leave” Auntie Hong Foods cannot accept any responsibility or liability on the rare occasions that a consignment is lost, stolen or damaged after “successful delivery”.

BULK DELIVERIES

Special delivery and pricing arrangements can be made for bulk orders delivered to one or multiple addresses.

Our sales team will be happy to discuss your options on sales@auntiehongfoods.com.au.

INTERNATIONAL DELIVERIES

At this time, we regret to inform you that we do not offer international delivery. We currently only ship within Australia, but we are exploring options to expand our delivery areas in the future.

We appreciate your understanding and encourage you to check back periodically for updates. If you have any questions or need further assistance, please feel free to contact at sales@auntiehongfoods.com.au

METHODS OF PAYMENTS FOR YOUR ORDER

Auntie Hong Foods accepts MasterCard, Visa Card

IMPORTANT: We currently cannot guarantee normal delivery times outside of the Australia due to the COVID 19 virus as Australia Post are experiencing international delivery delays with the cancellation of many international airline flights. Australia Post will send parcels on the first available flight to the destination/country concerned.  Australia Post continues to work closely with partner airlines and postal operators to try to move items as quickly as possible.  Please visit the Auspost website for further information on delivery timeframes - https://auspost.com.au/service-updates